We recommend you store your codes wherever you keep your other valuable items. In addition, after you’ve used a backup code to sign in, it will become inactive. The codes come in sets of 10, and you can generate a new set at any point, automatically making the old set inactive. You can also use these codes to sign in if you don’t have your Security Key. ![]() Follow the instructions below to generate backup codes. ![]() If, for whatever reason, you no longer have access to neither your Google Authenticator app and your backup codes, contact Sprout Support.If you lose your phones or otherwise can't receive codes via SMS, voice call, or Google Authenticator, you can use backup codes to sign in. In the event that this happens, you will need to use one of the generated backup codes to log into your Sprout Social account and reconfigure Two-Step Verification from the Security page. If you delete and reinstall Google Authenticator, or you replace your mobile device with a new one, your previous configuration profile for Sprout Social will no longer be available. ![]() To ensure access to your Sprout account, be ready to type in the verification code presented in Google Authenticator when Sprout prompts you for verification.įor security purposes, Google Authenticator only stores your configuration locally on your device. Google Authenticator produces a new verification code on a short timer. Once two-step verification is configured, any time you try to log in to Sprout on web or on mobile, you get prompted for a verification code after you type in your password. How do I log in once two-step is enabled? If you use all of your backup codes, or you lose them, new codes can be regenerated from the Security page at any time.Īfter you've saved your backup codes, click Done to complete the Two-Step Verification setup. Make sure to write these down or print them out and save them in a secure place accessible only to you. These codes can be used to verify your account in the event you do not have access to your mobile device and an authenticator app.Įach backup code can be used only once. Select that option in Google Authenticator and click the link labeled Or, you can manually enter a secret code in Sprout.Īfter verifying your device, Sprout produces 10 backup codes. Note: It's also possible to configure by manually typing in a secret code. Sprout asks you to verify your device with the code you receive in your authenticator app. Scan the QR code with your mobile device using your authenticator app.Click Next after the download completes.Download either the Google or Microsoft Authenticator app to your mobile device.While we recommend using Google Authenticator to ensure seamless setup of Two-Step Verification, you can also use other verification apps like Microsoft Authenticator. How do I configure two-step verification? Note: If Require two-step verification for all users is enabled, all users on the account are logged out and required to configure Two-Step Verification once they try and log back in. Additionally, the Account Owner can require that all users on the account configure Two-Step Verification.Ĭlick Submit to begin configuring Two-Step Verification, then follow the instructions to complete setup. To configure Two-Step Verification, navigate to the Security page in Settings.Īny user can optionally enable Two-Step Verification for their login. ![]() You can secure your Sprout account by requiring an additional verification code like Google Authenticator. How do I set up two-step verification for my Sprout account?
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